News and Information

How should after-sales service handle product defects?

Release date:

2026-08-14

Author:

Litian Hardware

Upon receipt of a customer complaint, we promptly coordinate to verify the issue and arrange for a quality review. If the problem is determined to be attributable to our manufacturing process, we will, in accordance with the agreement, arrange for replacement or return, and continuously optimize our production processes to prevent recurrence of similar issues.

Upon receiving a customer complaint, we promptly coordinate to verify the issue and arrange for a quality review. If the problem is determined to be attributable to our manufacturing process, we will, in accordance with the agreement, arrange for replacement or return of goods and continuously optimize our production processes to prevent recurrence of similar issues.

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